Appointments
Before coming to our Albany doctors surgery, you will need to book an appointment with us either online or via phone call.
To help reduce waiting times in the surgery, we ask that you book a double appointment for the following:
- Medical examinations
- First visits and any forms to be completed
- Removal of lesions
- Pap smears
- If you have several points you wish to discuss with the doctor
Surgery Hours
- Monday & Tuesday: 8.00am – 6.00pm
- Wednesday: 8:00am – 7:00pm*
- Thursday & Friday: 8:00am – 6:00pm
- Saturday: 8:45am – 12:00pm*
- Sundays & all Public Holidays: Closed
* Please note: ALL billings will be private from 5pm onwards on Wednesdays and all day Saturday. This includes all concession card holders and under 16s. However, all fees will remain the same during these hours and will not include a surcharge.
After Hours / Emergencies
For after-hours emergency treatment, please ring an ambulance on 000 or present to the Albany Health Campus Accident & Emergency Department.
If you have health concerns after hours, you may call the Healthdirect after-hours GP help line which is available 24 hours for practical medical advice and reassurance. Healthdirect can be reached on 1800 022 222.
Telehealth
As a rural practice, we are very mindful of the difficulty many of our patients have in gaining timely, affordable access to specialist medical advice in the city.
We are happy to offer teleconferencing with specialists in Perth if appropriate. Our nurses or the practice manager will coordinate these appointments, taking into account the availability of all concerned.
Whenever we arrange the video conferences we endeavour for your GP or the practice nurse to be present with you while you speak with the specialist.
Practice Privacy Policy
This practice is committed to maintaining the confidentiality of your personal information.
Your medical record is a confidential document.
This practice maintains security of personal health information at all times and ensures that this information is only available to authorised members of staff.
Please see our reception staff if you wish to obtain a copy of our privacy policy.
Email Policy
For a copy of our email policy, please see our “email policy“
Social Media Policy
For a copy of our email policy, please see our “social media policy“
Patient Feedback and Suggestions
We continually strive to improve the standard of professional service to our patients. If you are not happy with any aspect of the service you receive from this practice, please let us know. The Practice Manager is happy to be contacted and to discuss any problems or suggestions you may have or if you wish to remain anonymous the a suggestion box is kept in the waiting room.
If you feel you need to discuss the matter outside the practice, the government funded body for dealing with health complaints in Western Australia is – Health & Disability Services Complaints Office, 7th Floor, Albert Facey House, 469 Wellington Street, Perth WA 6000.